Un-tried information for HP 4500/4550 Printers: Accessing the service mode: 1: Turn the printer off 2: Hold down the (CANCEL JOB) and (SELECT) keys and turn the printer on, then wait until the display goes blank and the three LED's come on 3: Press the right side of the (MENU +) key, then press the (SELECT) key SERVICE MODE will appear on the front panel briefly followed by two rows of asterisks. 4: The printer will go through its normal start-up cycle, and then display SERVICE MODE on the front panel again. Now you are in SERVICE MODE 5: Press the ITEM key until the DRUM KIT COUNT or FUSER MAINTENANCE COUNT appears 6: Press VALUE +/- to change to zero 7: Press SELECT to save 8: Press GO; the printer should return to READY 9: YOU MAY NEED TO REBOOT THE PRINTER, or perhaps not